Privacy Policy
Last updated: March 2026
This Privacy Policy describes how Jouli collects, uses, and protects your personal data in accordance with the Swiss Federal Act on Data Protection (nDSG).
1. Data Collected
We collect the following data: - Account information: email address, name, and authentication credentials - Energy data: 15-minute interval meter readings uploaded via CSV files - Member data: names, addresses, and meter configurations for solar community members - Billing data: generated invoices, rate configurations, and payment information - Usage data: service interaction logs for operational purposes
2. How We Use Your Data
Your data is used exclusively for: - Providing the solar community energy allocation and billing service - Generating invoices and energy reports for your community members - Processing payments via our payment processor - Communicating service updates and important account notifications - Improving service reliability and performance
3. Storage & Security
Your data is stored in secure, encrypted databases hosted by our infrastructure providers. Authentication is managed by a trusted third-party provider acting as a data processor on our behalf. Payment processing is handled by a PCI-DSS compliant payment processor. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, or destruction.
4. Your Rights
Under the nDSG, you have the right to: - Access your personal data and request a copy - Correct inaccurate personal data - Request deletion of your personal data - Object to the processing of your data - Data portability: receive your data in a structured format You can exercise these rights by contacting us or by deleting your account through the application settings.
5. Contact
For any questions or requests regarding your personal data, please contact us through the feedback form available in the application, or reach out to the service operator via the contact information provided on our website.
6. Analytics & Cookies
We use Google Analytics 4 to understand how visitors use our website. Analytics cookies are only set after you give explicit consent via the cookie banner. IP addresses are anonymized before processing. You can withdraw your consent at any time by clearing your browser's local storage and cookies for this site — the cookie banner will reappear on your next visit.